Contact
Email us. A person reads it.
No chatbot, no ticket number, no phone tree. Three addresses, all read by a human being, and the safety one gets looked at before anything else.
We are a small team, so we would rather promise you an honest order than a fast clock. Safety first, then everything else, usually the same day.
Email us
Something is wrong on the site
Stolen photos, a scam, a listing that isn't right, anyone under 18, anyone who isn't there by choice. This one jumps every other queue we have, and anything urgent alarms us the minute it lands.
Looked at first, whatever the hour.
safety@privateencounters.co.nzOr use the report formHelp with your listing or a payment
Stuck on crypto, listing rejected and you don't know why, payment sent and nothing happened, want to change plans. Tell us the name on your listing and we will go and look at it.
Answered by a person, usually the same day.
support@privateencounters.co.nzTry the pricing FAQ firstEverything else
Press, partnerships, a bug you found, a feature you want, or telling us what we got wrong. It lands with the people who built this, because there is nobody else for it to land with.
Answered by a person, no fixed clock.
hello@privateencounters.co.nzWe are not an emergency service
If someone is in danger right now, call 111. However fast we read an email, we are still just a website - we can take a page down, we can't get to a door. Ring 111 first, then tell us, and we'll do our part.
How support actually works
We run this site with a deliberately small team, and we would rather tell you exactly what that means than dress it up.
A person reads everything
There is no bot answering here and no automatic reply pretending to be one. Every email that arrives is read by somebody who can actually do something about it.
Safety goes to the front
Reports about someone under 18, coercion, or a listing that has somebody else in it are dealt with before anything commercial, at whatever hour they land. Statutory deadlines are tracked by our systems, and a person acts on them.
Small team, honest timing
Most email is answered the same day. If something is going to take longer than that, we would rather write and say so than leave you watching an empty inbox.
Discretion by default
Email from any address you like - it doesn't have to match your account or carry your name. We never mention the site in a subject line, and emailing us signs you up to nothing.
What we do with what you send us, how long we keep it, and who else ever sees it is set out in our privacy policy.
Things we can't help with
Being clear about this saves you an email and a wait.
- Booking anyoneWe are an advertising platform. We do not employ, manage, book, or take a cut from anyone listed here. Contact details are on each listing - go direct.
- Giving out someone's detailsNot their real name, not their address, not their other numbers. Not for any reason, including a very good one, and no matter who is asking.
- Settling a dispute about a bookingWe weren't there and we've no way to know what happened. If it's about safety or a scam, report it and we'll act on the listing. We can't get your money back or arbitrate.
- Legal adviceOur PRA page is a plain-English explainer, not advice. NZPC can point you at people who know, free.
Sex worker, and what you need is support rather than a website? NZPC is free, confidential, nationwide, and run by people who have done the work. They are better at this than we are.
Private Encounters is based in New Zealand and operates under New Zealand law.